Refund policy

Cancellations & Refunds

Event tickets and event packages are generally non-refundable once a booking has been confirmed, unless otherwise stated on the product page.

Because event tickets are time-specific and hotel rooms are secured in advance, we are unable to offer cancellations or refunds after purchase except where required by law.

Ticket-only purchases are subject to the terms and conditions of the event organiser and ticket provider.

In the event of cancellation or postponement by the organiser, any refunds or exchanges will be handled in accordance with the organiser's policies.

We strongly recommend obtaining appropriate travel and event insurance.